The Position

We are looking for a person with a passion for account/project management and customer service to join us as an Account Manager in our Concord headquarters. The ideal candidate will have experience with account management and have strong customer service.

We expect people on our team to handle the logistics of accounts from assisting on calls, to placing orders, to customer support. The people who have had the most success at TYM Design great communication skills, are detail oriented, show strong initiative and a desire to succeed, and maintain unquestioned integrity in their dealings with others. They also have deep knowledge of our services and the market and are constantly seeking to improve upon their abilities and results. Successful Account Managers at TYM Design exceed their customer service requirements on a regular basis - and get rewarded accordingly.


Responsibilities

• Develop and maintain deep knowledge about our clients, market, company and services

• Handle all aspects of the account management process

• Track and report on activities through our sales software

• Deliver exceptional customer service and maintain strong relationships with clients

• Ensure that jobs comply with company policies

• Work closely and cooperatively with others on the TYM Design Team

• Profile new accounts and call existing accounts

• Account Manage new and existing accounts

• Manage their clients' receivables

• Maintain the highest levels of ethics and professionalism

Qualifications

• In-depth experience with MS Word, Excel and contact management systems is a plus

• Knowledge of basic accounting processes and challenges

• Interest in prospecting and the sales cycle

• Ability to thrive in a small, enthusiastic and dynamic team environment, along with a desire to make a personal impact on the company

• Exceptional client skills, with an emphasis on good listening and rapport building

• Willingness to learn on the job and a desire to constantly improve

• Excellent written and oral communication and presentation skills, with superior attention to detail

• Experience handling complex projects, time management and prioritizing tasks are a must

• Strong work ethic and professional maturity

• Unquestioned integrity and ethics

To apply for this job, please submit resume to: jobs@tymdesign.com and indicate in the subject line the position you are applying.